Exchanges & Returns
Exchanges & Returns
We want you to be happy with your purchase and want to make it as easy as possible to return your item if you don’t like it or exchange the size if it doesn’t fit properly.
We offer 28 days from the date of receiving your items to send it back to us for exchange or return. We do request that items are returned to us unused in sellable condition and with all tags and packaging intact.
We are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.
If you are returning and item we are happy to refund you for the full amount of items purchased but cannot refund any shipping costs incurred. Customers are responsible for shipping & handling charges for posting items back to us. It is recommended to use a prepaid postal service.
Easy instructions will be included in your parcel including a returns & exchanges form that needs to be completed. If you have any questions don’t hesitate to email us at info@modernclassicshop.com or call during shop hours on 03 9086 9836
If you are in Melbourne you can of course visit our store and return or exchange your items. We are located at 126 Gertrude Street, Fitzroy Victoria.
Refunds will be issued within 2 days of us receiving your return and will be attributed to the original form of payment or card. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
In the event that Modern Classic Shop has made a mistake with your order, or you have received a faulty item, we will provide return postage, when and where possible.
Faulty Goods
We at MCS stand firmly behind the products we sell and what you to feel confident in your purchases. With this in mind we offer a limited warranty on our goods if they don’t live up to reasonable expectation. Items which are damaged through normal wear and tear, accident or misuse are not covered by this warranty. This warranty is also limited to a reasonable time frame from the date or purchase.
Faulty item it must be inspected by us before a refund is given so please contact our customer service if something becomes apparent.
Customer Service
If you have any concerns or questions regarding your purchase please don’t hesitate to contact us via email - info@modernclassicshop.com or by phone (Tuesday - Sunday during shop hours) - 03 9086 9836 in Australia or +61 3 90869836 for international orders.
